Troubleshooting with JumboSwitch®
Restore Service Faster with JumboSwitch Troubleshooting
A structured 4-step troubleshooting process designed to quickly isolate faults, address errors and alarms and return mission-critical networks to full operation in the shortest possible time.
The 4-Step Troubleshooting Framework
Troubleshooting at a Glance
Instantly determine the location and type of system malfuntion.
Alarms
All funtions may be monitored for fully customized alarm funtionality
Monitoring
Monitor complex networks with TCView, our in-built GUI, or integrate a 3rd-party NMS
TC Communications Support
Our US Support Staff provide the highest level of support 24/7
Troubleshooting at a Glance
Quickly identify and resolve issues using the built-in LED panel on JumboSwitch® products. This provides fast field diagnostics to get your system back up and operational in the shortest possible time.
Download PDF GuideAlarms
Each JumboSwitch card includes configurable alarms that allow users to enable only the alerts critical to their application.
Alarms can be routed through:
- Front-panel LED indicators for immediate visual identification
- An optional internal buzzer for on-site notification
- A built-in dry contact relay for integration with external alarm monitoring systems
Monitoring
JumboSwitch provides flexible monitoring options for both local and remote visibility.
Users can:
- Access a browser-based GUI to view real-time status and time-stamped alarm history
- TCView®: Centralized Network Management for JumboSwitch
- Integrate with third-party NMS platforms via SNMP traps
This layered approach enables faster diagnostics and continuous visibility of the network.
Videos about the monitoring options avaialable with JumboSwitch:
Support
When advanced troubleshooting is required, our Irvine, CA–based support engineers are ready to assist. As a TC Communications customer, you also gain access to our centralized support portal, where manuals, software updates, and training resources are available in one place
Learn more about our Support SiteAll products come with 6 months of complimentary standard support, with optional extended coverage plans offerings up to up to 24/7 phone support.
Here are some upgraded support features you don't want to miss:
- 24/7 Phone Support
- Advance Replacement on Spares
- Detailed System Dossier
- Annual System Review
- On-Site & Remote Training
- 10-Year Extended Warranty Available
- Software Updates & Features
- Additional Services
If you have any questions about TC products, services, solutions, or support, feel free to reach out. Our team is here to assist you with the information you need.
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